City Chic Reviews

I just received my earings, ordered through Amazon. I just love them! Thank you for attention to detail.

Do no buy from this company, terrible customer service, they don’t answer your inquires. I bought a dress on 4/28/21 and it has not been shipped yet and they don’t answer neither the customer service email nor their WhatsApp’s number. They need to be reported and should not be allowed to sell anything in USA

Okay so I bought a dress from this website and they charged me $118 for it. I wish I had read the reviews before buying it. I am worried that it is not going to be delivered on time. I have waited a week already and I need this dress this weekend because I bought it for my graduation. I try to contact customer service, email, and call, and that is no help, they never answer. this is just so frustrating! I do not have this type of money to waste and do not know what to do now. If anyone is reading this could you please give me information on how to cancel and get my money back.

Awful! Never could speak with a live person only chats. Customer service is nonexistent! This company said their warehouse is in Texas, but after ordering on 3/10/12 outside of an order confirmation no other communication was initiated by them I received a email with an Australian address! Below one star and will N E V E R order from them again! ????

Waiting in my order still has not shipped ! Not buying from them again !

I wish I could give this scam store a zero. I ordered one dress took an eternity to come. The next day I had ordered 2 more dreSses and paid express shipment was charged and items took 2 weeks to come. Everything I ordered I sent back. They do not give refunds even though they said they do. They do not have a working number. Some how I found their WhatsApp been communicating for over a month with them. Every time I reach out it’s a different story. One day I will have credit next day they didn’t get items yet but when you track with their pre paid shipping label it said items were received almost one month prior. Finally I had to call my bank cause this has been going on since feb 2021 and it’s now April . Never order from here unless you have time and have no intention of returning or exchanging.

I ordered from them on Feb 24. I still have not received my order. It still says its in fullfillment. I have called once a week for the past 4 weeks and emailed 3x. They blamed it on the storm in TX. Ok but it's now been over a month and I was told it would be sent to a manager and overnighted 3 weeks ago. Contacting PAYPAL today.

Placed an order on 3/11. Still "in fulfillment" as of 3/24. Only way to communicate was on live chat. Finally cancelled since they said they couldn't provide an estimate for shipping, then found out that each item I had on order had gone up in price by $10 or more! So if I were to consider re-ordering my total would be $75 more!

I don't buy from them anymore because they don't allow reviews anymore. They don't have confidence in what they sell or they would have kept the reviews. They don't offer free shipping unless you spend over $100 and they don't offer free returns.

City Chic does a better bait and switch than Wish does. Ordered 5 products from here as a first time buyer. First off, the items looked vaguely like the picture, but not quite. I was unaware of their ridiculous vanity sizing (I’m at 18 on a good day, what translates to their size 18 had a neck hole so big it went over my shoulders.). Okay so I was wrong, decided to return the whole order in the same box. About 3 weeks later I receive a refund for one item that was in the box but nothing else. Emailed, called, emailed, called. Finally someone tells me they never received the items and they must have been lost in transit. Okay, but you received and refunded one of the items, but you’re telling me the others never got there? Never offered anything other than the response that they didn’t have the items. 8 months later, I gave up. 144 dollar lesson learned.

I am trying to return items through happy returns when I put my items in to return it keeps coming up invalid the items are pictured and it is not over the return time.reached out to customer service says will get back to you in72 hrs maybe a little bit longer that has been 17 days ago.will not order again.l realize they might be busy but 17 days is a long time looks like I am stuck with clothes that I don’t want

Macy’s and Nordstrom needs to remove this vendor from their store. They are 100% dishonest! I would have never known about this brand if they didn’t carry them. I made the mistake of ordering directly and they clam easy return and it should say no returns! You send it back and they claim they didn’t receive it! They are stealing from consumers.